CUSTOMER ASSURANCE
Returns & Refunds Policy
We want you to shop with complete peace of mind. If something isn't right with your order, we make returns simple and transparent.
7-Day Easy Return Guarantee
You are entitled to return any eligible item within 7 calendar days of delivery. No unnecessary hassles or hidden fees.
How the Return Process Works
Step 01
Notify Support
Contact us within 7 days of receiving your package via hotline (+880 1640 000 000) or WhatsApp with your Order ID and photo proof.
Step 02
Courier Pickup
Our logistics rider will pick up the item directly from your address or provide a prepaid drop-off label.
Step 03
Inspection
Our warehouse team checks the package and original accessories within 24 to 48 hours of receipt.
Step 04
Refund or Replacement
Choose between an immediate brand-new replacement or a full refund disbursed via bKash or Bank.
Eligible Conditions for Return
Received damaged, scratched, or defective goods.
Received incorrect product, wrong size, or different color from what was ordered.
Product missing parts or accessories listed in packaging.
Significant discrepancy from specifications displayed on the product page.
Refund Timelines & Method
Refunds are issued directly to the customer's original payment method:
- bKash / Nagad / Rocket: Credited within 24 to 48 hours after product inspection.
- Debit / Credit Cards: 3 to 5 business days (depending on your issuing bank).
- Cash on Delivery (COD) orders: Disbursed via bKash or direct Bank transfer according to your preference.
Items Non-Eligible for Return: Personal hygiene products, innerwear, opened software, or products with broken warranty seals where failure occurred due to physical misuse or liquid damage.