Privacy Policy
Last updated: October 2026. Learn how we handle your personal data and protect your digital privacy.
256-Bit SSL Encrypted
Bank-grade secure platform
No Data Selling
Your data stays with us
Transparent Control
Delete or edit anytime
1. Information We Collect
When you place an order, create an account, or contact our customer support, we collect necessary personal details including your full name, mobile number, delivery address, email address, and order transaction history. For digital payments, transaction identifiers are processed securely through certified gateway partners; we never store your credit card CVV or mobile banking PINs.
2. How We Use Your Information
Your information is strictly utilized to process orders, dispatch parcels through trusted delivery partners (Pathao, Steadfast, RedX), send SMS tracking updates, resolve return requests, and prevent fraudulent transactions. With your explicit consent, we may send periodic updates regarding sales and new arrivals.
3. Data Security & Storage
We implement enterprise-grade 256-bit SSL encryption to safeguard all interactions on our website. Access to customer contact details is restricted solely to authorized fulfillment and support staff handling your direct order.
4. Third-Party Sharing
My Shop does not sell, rent, or trade your personal data to any third-party marketing firms under any circumstance. Information is shared only with certified courier providers and banking partners strictly necessary to fulfill your delivery and payment.
5. Your Rights & Data Retention
You have the right to review, update, or request the deletion of your personal account data at any time. Simply contact our support team at support@myshop.com or through our Contact page.